Contact Us

We’re here to help — whether you need assistance with your order, product information, sizing questions, or shipping details.

📧 Email: support@burtonoutlet.online
We typically respond within 24 hours (Monday to Friday, excluding holidays). Please include your order number if your inquiry is related to a recent purchase.

Common Reasons to Contact Us:
• Questions about product availability or specifications
• Help with placing or modifying an order
• Shipping updates, tracking issues, or delays
• Return & exchange instructions
• Concerns about sizing or fit
• Bulk order or snowboard shipping limits

Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT)
We are closed on weekends and public holidays, but you can still email us anytime — we’ll respond as soon as possible when we’re back.

Order Tracking:
Once your order is shipped, you’ll receive a tracking number via email. You can also reach out if you haven't received your shipping confirmation within 48 hours of placing your order.

Warehouse & Shipping Notes:
All items are shipped direct from our warehouse. Please note that snowboards are limited to one per order due to oversized shipping regulations.

If you need immediate assistance or have concerns about a current order, don’t hesitate to reach out — we’re committed to helping you ride with confidence and gear you can trust.