Help Center

Welcome to the Burton Outlet Help Center! Here, you'll find answers to the most common questions about ordering, shipping, returns, and more. We’re dedicated to making your shopping experience as smooth as possible, and our team is always ready to assist you with any queries. If you need further assistance, feel free to reach out to us.

1. Ordering

How do I place an order?
To place an order, follow these steps:

1. Browse through our products and click on the item you're interested in.

2. Select the size, color (if applicable), and quantity.

3. Click the "Add to Cart" button.

4. Review your cart and click "Checkout" to proceed.

5. Enter your shipping information and payment details.

6. Complete your order by clicking "Place Order".

Can I change or cancel my order after it's placed?
Once an order is confirmed, we cannot make changes or cancellations. Please ensure that all details are correct before finalizing your purchase. If you need to make any adjustments, you can return the items once they arrive.

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account provides benefits such as order tracking, faster checkout, and access to exclusive offers.

2. Shipping & Delivery

How long does it take for my order to arrive?
We offer two shipping options:

• Standard Shipping: 5–8 business days

• Expedited Shipping: 2–5 business days
  Delivery times may vary depending on your location and shipping method selected at checkout.

Where do you ship to?
We ship to most countries worldwide. If you are outside the U.S., please check the available options at checkout for estimated delivery times and costs.

Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your package on the courier’s website.

Can I ship to an address different from my billing address?
Yes, you can enter a different shipping address during the checkout process. Just make sure both addresses are accurate to avoid any delays.

3. Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for most items, provided they meet the following criteria:

• The item must be unused and in its original packaging.

• All tags and labels must be intact.

• Snowboards and boots must not show any signs of mounting or use.

Can I return an item if I’ve used it?
Unfortunately, items that have been used or show signs of wear are not eligible for return unless they are defective.

How do I return an item?
To start a return, please email us at support@burtonoutlet.online with your order number and the reason for the return. We will provide you with instructions and a return address.

Do you offer exchanges?
We do not offer direct exchanges. If you need a different size or item, please return the original product and place a new order. Please note that stock is limited, and we cannot guarantee product availability.

How much does it cost to return an item?
Customers are responsible for the return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service to return your item, as we are not responsible for lost returns.

How long will it take to process my return?
Once we receive your returned item, please allow up to 5–7 business days for your refund to be processed. Refunds are issued to the original payment method. Shipping fees are non-refundable.

4. Product Information

Are all of your products brand new?
Yes! All products on Burton Outlet are brand new, and they come directly from Burton. We offer a selection of high-quality gear at discounted prices, including snowboards, boots, bindings, and accessories.

Do you carry products from other brands?
Currently, we specialize in Burton snow gear and accessories. All items available on our website are Burton products, carefully selected for our outlet sale.

Can I find discontinued or limited-edition items?
Yes! As part of our outlet clearance, we offer some discontinued models and limited-edition items at unbeatable prices. These products are available while supplies last.

How do I know if a product is in stock?
Stock availability is listed on each product page. Due to the nature of our outlet sales, items may sell out quickly, so act fast if you find something you like!

5. Account Management

How do I create an account?
Creating an account is simple! Just click on "Sign Up" at the top of the page and enter your email address and a password. Once registered, you can track your orders, save shipping details, and access exclusive offers.

I forgot my password. How can I reset it?
Click on the "Forgot Password?" link on the login page and enter your email address. We will send you a link to reset your password.

6. Privacy & Security

Is my personal information secure?
Yes, we take the security of your personal data very seriously. We use industry-standard encryption to protect your information during transactions. For more details, please read our Privacy Policy.

Do you sell my personal information to third parties?
No, we do not sell your personal information to third parties. Your data is only used for order fulfillment, customer support, and improving your shopping experience.

7. Contact Us

If you need assistance or have any further questions, please don’t hesitate to reach out to us. Our customer service team is here to help.

📧 Email: support@burtonoutlet.online
📞 Phone: [Insert phone number if applicable]
🌍 Address: [Insert physical address if applicable]

8. Additional Information

• Terms of Service: For more detailed information about the legal terms of using our site, please refer to our Terms of Service.

• Return Policy: Review our full Return Policy for more information on how to return your purchase.

• Shipping Policy: For details on shipping methods, times, and costs, check our Shipping Policy.